Operations Executive (Healthcare)

Key Responsibilities

  • Order Processing Tasks
    • Operate Warehouse Management System (WMS) to process the customer’s demand for timely and accurate fulfilment
    • Record and investigate into customer’s feedback and complaints and work with manger to implement the corrective and preventive measures
    • Ensure proper records and archival of customer transactions for monthly service reporting and billing
    • Evaluate all complete orders to maintain accurate and prepare documents for all inventory levels and place replenishment requests as required
    • Competency in accurate data entry is essential. Receive all stock and maintain record of all inventory transactions and enter all client information appropriately in system
    • Good understanding of provisioning and inventory management to coordinate with supplier for re-ordering and supplying in timely manner.
  • Perform Business Administration Activities
    • Communicate requirements and activities to stakeholders
    • Pick list management
    • Execute continuous improvement projects assigned to team
    • Generate inventory reconciliation reports for customers and prepare charge sheets for billing
    • Schedule periodic cycle count to enforce stock correctness check
  • Strategy and Capability
    • Identify basic problems in the daily plan and develop solutions or counter measures
    • Provide feedback on completion or status of work to team leader or through a work tracking system
    • Develop own operational capability according to direction set by team leader or manager
    • Provide on the job training to others in specific work routines
  • Growth and Innovation
    • Use initiative to identify when methods or equipment could be improved. Take immediate corrective actions or counter measure where necessary and log problems for analysis and evaluation by others
    • Participate in forums to generate ideas and suggestions for improvement and help to test those improvements in own work environment
  • Operational Excellence
    • Work to achieve the highest standards of sustainability in safety and the environment for self and others
    • Help to determine underlying causes of problems in own area which affect operations, efficiency and customer service by applying operational or technical expertise and higher level problem solving ability
    • Capture customer complaints and feedback and follow through on the corrective and preventive actions
  • Maximising Profitability and Return on Capital
    • Use own initiative to follow up and resolve operational problems where there is waste and inefficiency, accessing help or assistance and logging issues for future improvement
  • Putting the Customer First
    • In making operational decisions, consider what is best for the team or others such as rescheduling own work when a customer (internal or external) has problems
    • In addition to having good knowledge and skills in own area, use an appreciation of how the performance of own area has an impact on customers and the wider business process to guide own work activities
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